1. Windows Central Question's Avatar
    I have set up Microsoft account I have correctly put all my details in with my d.o.b and I still cant get on internet or down load apps,just says ask a parent to add family in there Microsoft account, I don't have children this phone is my personal one. Please can someone Help me....
    03-29-2015 03:03 PM
  2. RumoredNow's Avatar
    There are cases I've heard of where a child Xbox Account does not age properly...

    If you ever had an Xbox account linked to parental supervision and are now 18yrs +, try logging into your Xbox account and making sure the profile is up to date OR you could try calling Microsoft Customer care.

    microsoft customer care - Bing
  3. xandros9's Avatar
    You probably will have to create a Microsoft account that is older than the age of majority and have that account add you as your child under My Family at windowsphone.com.
    03-29-2015 03:20 PM
  4. RumoredNow's Avatar
    There are cases I've heard of where a child Xbox Account does not age properly...

    If you ever had an Xbox account linked to parental supervision and are now 18yrs +, try logging into your Xbox account and making sure the profile is up to date OR you could try calling Microsoft Customer care.

    microsoft customer care - Bing
    Laura Knotek and xandros9 like this.
    03-29-2015 04:20 PM

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