1. bhargavram's Avatar
    My phone automatically turns off and doesn't turn on. I need to remove the battery and place it again to start it. So I want to re install the software on my phone. Lumia 520 is the phone make and I have installed the windows phone recovery tool. It gets detected in the application but when I click on it, it says Reading phone information and just keeps trying. Nothing gets displayed even after 30-45 minutes just other than the dots circling each other !! Can anyone help?
    03-29-2015 04:46 PM
  2. Guytronic's Avatar
    Download and install the Lumia Software Recovery tool for Windows instead:
    http://go.microsoft.com/fwlink/?LinkID=525568

    Disable any antivirus utility prior to installing.

    Start the application.
    Let the application update it's database then follow it's instructions..
  3. Guytronic's Avatar
    Download and install the Lumia Software Recovery tool for Windows instead:
    http://go.microsoft.com/fwlink/?LinkID=525568

    Disable any antivirus utility prior to installing.

    Start the application.
    Let the application update it's database then follow it's instructions..
    RumoredNow and Laura Knotek like this.
    03-29-2015 04:54 PM
  4. bhargavram's Avatar
    Hi Guytronic,

    Thanks for the reply. I now get the firmware on my phone and the latest as same versions. Do I still have to re install the software?

    Does it make any difference by re installing from the recovery tool and resetting the phone from settings->about menu path?

    Thanks.
    Guytronic likes this.
    03-30-2015 03:33 AM
  5. Guytronic's Avatar
    Since the phone has been recovered from the tool the latest available OS and firmware are on your phone.

    The only task left is to set-up your device to your liking.
    I'll recommend not using restore from back-up since this might re-install previous problems.

    Best of luck!
    Laura Knotek likes this.
    03-30-2015 03:15 PM

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