1. jonahtrav's Avatar
    About half the time I go to take a picture with my 920 the screen goes black... Doesn't matter which camera app I use, in that the app opens buy the area where you would normally see what your take a picture of is black. The app works in that it seems to go through the motion of taking a picture but it's just black... If I turn the phone off and on it tends to fix it for a little while... Any ideas?
    03-31-2015 01:54 AM
  2. jontyfernz's Avatar
    About half the time I go to take a picture with my 920 the screen goes black... Doesn't matter which camera app I use, in that the app opens buy the area where you would normally see what your take a picture of is black. The app works in that it seems to go through the motion of taking a picture but it's just black... If I turn the phone off and on it tends to fix it for a little while... Any ideas?
    Try using some other camera app.Free some memory.Else if all fails,perform a hard reset,if it still persists,it is a hardware issue
    03-31-2015 03:52 AM
  3. grantpwarren's Avatar
    Have you tried a soft reset?

    *edit*
    Does the shutter open?
    03-31-2015 03:54 AM
  4. Amy Alice's Avatar
    i dont konw about this thanks
    03-31-2015 05:48 AM
  5. jonahtrav's Avatar
    Yea I've done a soft reset and it's fixed for a while but it comes back... And yes the shutter does open .... I get the same problem on all the camera apps.
    03-31-2015 09:03 AM
  6. grantpwarren's Avatar
    Yea I've done a soft reset and it's fixed for a while but it comes back... And yes the shutter does open .... I get the same problem on all the camera apps.
    Do a back up then a hard reset. If it doesn't help then see if you can get a replacement.
    03-31-2015 05:29 PM
  7. jonahtrav's Avatar
    Yea I've been hoping not to do the hard reset but that is the next step... My 920 was bought when they first came out and so no replacement...I got a couple of years out of it...I guess I could carry my N8 with my 920 while waiting for a Windows 10 phone sometime this fall.
    04-01-2015 12:40 AM

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