1. Windows Central Question's Avatar
    I have the nokia lumia 521 and I had it four like 4months and now it turns on but off again it wont keep its charge and sometimes I get a battery picture with a question mark r one of these ! Does anyone know what this means
    04-05-2015 07:03 AM
  2. gpobernardo's Avatar
    I have the nokia lumia 521 and I had it four like 4months and now it turns on but off again it wont keep its charge and sometimes I get a battery picture with a question mark r one of these ! Does anyone know what this means
    Welcome to Windows Central.

    It appears to be a battery problem. Check that the battery contacts are aligned are indeed in contact with the phone. Check out this guide on how to open the back cover of your L521. After that, try charging your phone again.

    If this doesn't resolve the issue, the battery might already be defective. You need to have it replaced either by buying a battery yourself or by going to a service center an inquiring about ordering a battery replacement - this should be covered by the 12-month warranty period for parts replacement, anyway, so it should be given to you for free.

    If needed, you may want to create a Windows Central account to be able to respond to this thread easily.
  3. gpobernardo's Avatar
    I have the nokia lumia 521 and I had it four like 4months and now it turns on but off again it wont keep its charge and sometimes I get a battery picture with a question mark r one of these ! Does anyone know what this means
    Welcome to Windows Central.

    It appears to be a battery problem. Check that the battery contacts are aligned are indeed in contact with the phone. Check out this guide on how to open the back cover of your L521. After that, try charging your phone again.

    If this doesn't resolve the issue, the battery might already be defective. You need to have it replaced either by buying a battery yourself or by going to a service center an inquiring about ordering a battery replacement - this should be covered by the 12-month warranty period for parts replacement, anyway, so it should be given to you for free.

    If needed, you may want to create a Windows Central account to be able to respond to this thread easily.
    Guytronic likes this.
    04-05-2015 10:50 AM
  4. Guytronic's Avatar
    The 521 is known for this.
    Past owners have reported that placing a folded piece of paper underneath the battery has alleviated this problem.
    Good luck with your phone.
    gpobernardo likes this.
    04-05-2015 11:02 AM

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