1. J_Kdnas's Avatar
    Hi, i was updating my phone, lumia 520, from cyan to denim update, the process was going on, it downloaded the files then the phone restarted, first logo, nokia logo then shows the classical image for updating and the bar of progress but after a while (without showing progress on the bar) it restarts, and then all over again. it does the same every time until the battery is down. When i connect the phone to the charger or to a PC it automatically turns on and does the same.
    I have tried to do soft reset, and hard reset, but the phone is unresponsive i dont know what to do.
    Hope someone could tell what can do, if it can be recover or not.
    04-15-2015 09:15 PM
  2. djeire84's Avatar
    Take out the battery.
    Run the Lumia recovery tool
    Replace battery (do not turn on phone)
    Plug usb back into phone.
    As soon as the tool sees your phone run it straight away don't bother with pin insertion or unlocking the screen. Let the recovery tool do its job.
  3. TechAbstract's Avatar
    Try it without the SIM inside the phone. Some old SIM cards can do weird stuff to the phone.
    04-16-2015 12:36 AM
  4. J_Kdnas's Avatar
    Already tried that.. and i am supposed to see the exclamation mark but it never shows up
    04-16-2015 12:43 AM
  5. J_Kdnas's Avatar
    No one has had this problem?
    04-17-2015 11:33 AM
  6. Vitor Ferreira's Avatar
    Try to use Lumia recovery tool. It should fix it
    04-17-2015 11:38 AM
  7. J_Kdnas's Avatar
    Tried that also. It does not recognize the phone, as soon as i connect the phone to the pc, it turns on and shows the nokia logo then starts to update and after a while it restarts and does the same again.
    04-22-2015 05:13 PM
  8. Guytronic's Avatar
    Does your phone have an SD card in it?
    If so remove it and retry.

    Also to update it's best to have about 2 gig overhead left in the phones mass memory.
    04-22-2015 05:25 PM
  9. djeire84's Avatar
    Take out the battery.
    Run the Lumia recovery tool
    Replace battery (do not turn on phone)
    Plug usb back into phone.
    As soon as the tool sees your phone run it straight away don't bother with pin insertion or unlocking the screen. Let the recovery tool do its job.
    RumoredNow likes this.
    04-22-2015 06:53 PM
  10. J_Kdnas's Avatar
    Sorry but no. It does not have the sim nor the sd car in. As i said, as soon as i plug the usb it turns on and does all that i already said, even if try to reboot it, it does not respond to the comands to do it (power button + volume down)
    04-27-2015 07:41 PM

Similar Threads

  1. 925 bricked during Windows Phone Recovery?
    By Shad0wguy in forum Windows 10 Mobile Insider Preview
    Replies: 10
    Last Post: 05-24-2015, 12:09 PM
  2. Changing the phone language
    By ahmad karaki in forum Nokia Lumia 920
    Replies: 4
    Last Post: 05-11-2015, 11:22 AM
  3. Replies: 1
    Last Post: 04-25-2015, 01:28 PM
  4. Windows phone 8.1 update2
    By prabal022 in forum Microsoft Lumia 535
    Replies: 10
    Last Post: 04-25-2015, 11:14 AM
  5. City Art Search favorites list can sync across Windows Phone and Windows 8.1 apps
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 04-22-2015, 04:20 PM
LINK TO POST COPIED TO CLIPBOARD