1. Victoria Beattie's Avatar
    It says it wont download because there has been a pass word put in and it has been forgotten.
    04-17-2015 11:53 PM
  2. RumoredNow's Avatar
    1) If you are under 18 a parent might have put some restrictions on your Microsoft Account. They would have the password.

    2) If you are 18 or over and the Microsoft Account you are using should have the correct date, you can check by logging into that account on a PC Browser and examining the profile.

    3) If you are 18 or over and the Microsoft Account is correct... It may be an old Xbox Account attached to your email address that did not "age" correctly. Microsoft Customer Care can help with that. microsoft customer care - Bing
  3. Adirocks's Avatar
    r u sure that while creating ms id in ur phone
    ur dob is more than 18 yrs?
    04-18-2015 12:32 AM
  4. RumoredNow's Avatar
    1) If you are under 18 a parent might have put some restrictions on your Microsoft Account. They would have the password.

    2) If you are 18 or over and the Microsoft Account you are using should have the correct date, you can check by logging into that account on a PC Browser and examining the profile.

    3) If you are 18 or over and the Microsoft Account is correct... It may be an old Xbox Account attached to your email address that did not "age" correctly. Microsoft Customer Care can help with that. microsoft customer care - Bing
    Laura Knotek likes this.
    04-18-2015 01:59 AM

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