1. WPCentral Question's Avatar
    Good evening,

    I am Brazilian and I do not understand much English anyway I will try to explain my question.
    I have a Lumia 1020 and installed two days ago Windows Phone 10. I'm not able to use the right device, crashes a lot and some things do not work right.
    I want to go back to Windows 8.1, how can I do this?

    Wait answers!
    04-23-2015 08:45 PM
  2. RumoredNow's Avatar
    Use the first tool on this help page... The Windows Phone Recovery Tool.

    How can I recover/reset/restore my phone software? - Microsoft - USA
    04-23-2015 09:32 PM

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