1. WPCentral Question's Avatar
    I have tried the methods on the Microsoft site and they don't work
    My son has forgotten his passcode so I need to reset the phone but it just will not reset
    What can I do?
    04-26-2015 02:48 PM
  2. Harrie-S's Avatar
    See this youtube video how to do the hard reset with buttons but be sure the phone is (fully) charged.
    If the battery level is to low the hard reset my not be started.
    Another method is to login on The Smartphone Reinvented Around You | Windows Phone (United States)
    There you can also send a "hard reset" instruction to your phone but this only works if this is enabled in the phone setting under "Find my phone".
    04-26-2015 03:11 PM

Similar Threads

  1. Replies: 4
    Last Post: 10-21-2015, 11:52 AM
  2. [L640] MS Health and Fitness sync error?
    By WPCentral Question in forum Ask a Question
    Replies: 3
    Last Post: 05-11-2015, 11:02 AM
  3. How can I get rid of background video noise on my Nokia Lumia 1020?
    By Benjamin Grover in forum Nokia Lumia 1020
    Replies: 5
    Last Post: 04-29-2015, 12:40 AM
  4. Can't install windows phone 10 preview on my Nokia lumia 1020
    By WPCentral Question in forum Ask a Question
    Replies: 1
    Last Post: 04-26-2015, 06:42 PM
  5. [L535] Startscreen and menu not visible?
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 04-26-2015, 04:16 PM
LINK TO POST COPIED TO CLIPBOARD