1. Windows Central Question's Avatar
    My Nokia Lumia 1020 froze, which happens a lot, so I let it die. I put it on the charger and the little window on the bottom of the phone came on, so I thought all was good. It's been on the charger for 2 days and hasn't turned on and I can't get it turned on.The little window is still on though. My power key is broken and I can't find a way to fix is, so I've been holding down my camera key for a while now to turn on my phone. I've put my phone on different chargers, too. Nothing. Just the little window lighting up.
    I need help!
    05-14-2015 06:59 AM
  2. gpobernardo's Avatar
    Welcome to Windows Central.

    Take your phone to a service center and have them diagnose the problem - it sounds like a dead battery issue, but it could be more (the service center should be able to tell you exactly what's wrong with your phone).
  3. gpobernardo's Avatar
    Welcome to Windows Central.

    Take your phone to a service center and have them diagnose the problem - it sounds like a dead battery issue, but it could be more (the service center should be able to tell you exactly what's wrong with your phone).
    05-14-2015 09:12 AM

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