1. WPCentral Question's Avatar
    There is a lightening bolt and the settings icon on blank screen. How do I get it unlocked?
    05-14-2015 08:38 PM
  2. RumoredNow's Avatar
    If you have not yet, plug into the AC power so your battery has plenty of charge.

    Do a Soft Reset by holding the Power + Volume Down buttons until the phone vibrates and reboots (about ten seconds).

    If it boots back to the Lightning Bolt and Gear screen you will have to do a Hard Reset which causes loss of data.
    Turn off the phone.
    Hold the Volume Down button and tap the power button.
    The phone should boot to an Exclamation Point screen - release the Volume Down button
    factory-reset-nokia-lumia-phones.jpg

    Tap in order: Volume Up, Volume Down, Power, Volume Down

    The phone will flash the OS version stored in memory and you will have to do your setup again.
    05-14-2015 11:19 PM

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