[Windows Central Question]

On my Lumia 635, when I try to download candy crush saga, it stays at pending the whole time. Any suggestions?

[T1Cybernetic]

Mine is the same on Lumia 1520 - 8.1, I have previously played until a few days ago I had to reinstall and now it will not download, It's stuck at pending... Very odd..

[Sedp23]

Same here on my 635 as well as the updates for Xbox music and one drive

[Manchester1894]

Is this the same issue?

Bought a Lumia 640, one for me, one for my wife. We've had problems with the Windows Store where on my phone I could not download FIFA 15 and hers Candy Crush Saga. Now she first had the issue and noticed the game download would stick at pending or partially download(upto 48MB). Cancelling and restarting, region change and syncing the account again all failed. We gave up. Until I had the issue with FIFA on my phone. I used Google Play/Android Phone before. On that platform you can install an app via your laptop and it will auto download to your device. Through playing around for an hour on the laptop I figured it out.
On my 8.1 laptop, I used Google products and my sign-in was Gmail. This then made the Windows sign-in use that email address. On my phone I used a hotmail account. What the phone seemed to know is that my Wife and I had already owned the game via Google/Nexus and didn't want to let us download again. Changing my laptop, windows store email to hotmail(to match the phone) worked - gave it a restart and sync too just to be on the safe side. But hey presto, I seem to have fixed an issue that may affect a lot more users!

[Manchester1894]

So yyou mean by only changing your lappy id from gmail to hotmail fixed the issue ?? Strange... I'm signed on my lappy by hotmail id since 3 years. Its not at all related to that...
For other apps or games pending issue can be solved by setting the automatic data and time Off. But for candy crush it doesn't work. It keeps on pending for weeks... Suddenly someday you will notice its downloaded. ��

Does it have to apply to all users? No, of course not. I don't remember directing this resolution to you. But sharing knowledge may help others who might not be so sarcastic.

[deepan fernandez]

hi friends,
I too had the same problem.
Try these steps.
1. Cancel the download pending.
2. go to storage sense and change the app download to phone.
3. Then restart the phone and now update..
i got cleared.