1. Christopher Lindsay's Avatar
    I can't figure this out. I can't seem to buy music from the Xbox music app. I could before but now I can't. I'm using a 1520.
    05-23-2015 09:11 PM
  2. Christopher Lindsay's Avatar
    Everytime I go to make a purchase it shows no payment options available for making the purchase. When I go to add my information it tells me my info is added but still there's no way for me to make the purchase when I go back to the purchase screen.
    05-23-2015 09:16 PM
  3. Christopher Lindsay's Avatar
    05-24-2015 08:17 AM
  4. jesusfreak420's Avatar
    I had that problem after installing an update. I had to reset my phone, which appeared to fix the payment issue.

    Slightly off topic, but make sure you back your music up to a USB drive as I have lost countless albums due to them being pulled from the store. 😊
    05-24-2015 08:34 AM
  5. -8-'s Avatar
    See if anything is wrong with your payment method on windowsphone.com in account settings. Then try to remove the payment method and add again.
    05-24-2015 08:43 AM
  6. Christopher Lindsay's Avatar
    I tried restarting the phone multiple times. Still not working. I'll check the payment next like you suggested.
    05-27-2015 06:38 AM
  7. Christopher Lindsay's Avatar
    I checked in the site and I have multiple payment options and none of them are working.
    05-30-2015 12:03 PM
  8. Christopher Lindsay's Avatar
    They show up fine in the wallet app buy don't work in the Xbox music app. Does Microsoft not want my money?
    05-30-2015 12:03 PM
  9. -8-'s Avatar
    Have you tried removing the payment option and adding it again? Because it may be an issue with the payment service.

    Otherwise try a hard reset of your phone as previously suggested which apparently worked. To do this go to Settings, Info and tap factory settings. Remember to make a backup before you do a hard reset.
    Laura Knotek likes this.
    05-30-2015 03:12 PM

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