1. Orlando Parkinson's Avatar
    I have a dell inspiron 14 laptop 8.1 update 1, I'm not able to sign into store, when i open it an an go to account, its says sign in, when i click it, its says "sorry for the interruption, we just want to make sure its you" an its give a ok button to click, when I click it, the same message pops up again... Its showing the same message when i open OneDrive and email. I tried the support page, it said i should clear the cache, but that didn't work, please help me
    05-24-2015 06:16 PM
  2. hotphil's Avatar
    Possibly re link Microsoft account to the user account?
    05-24-2015 06:27 PM
  3. Orlando Parkinson's Avatar
    Its the same password i use to sign in to the pc
    05-24-2015 06:37 PM
  4. Orlando Parkinson's Avatar
    Its says "we couldn't sign you in Orlando Parkinson orlando.parkinson@yahoo.com, sorry for the interruption;we just want to make sure this is you. Tap or click OK to confirm"
    05-24-2015 06:40 PM
  5. Orlando Parkinson's Avatar
    But when I do, the message just pops up again
    05-24-2015 06:41 PM
  6. RumoredNow's Avatar
    Might be a server problem for your Regional Store?

    You could try Customer Care... Since you are on bmobile I guess you are in the West Indies?
    Microsoft Worldwide Sites
    05-24-2015 11:58 PM

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