1. WPCentral Question's Avatar
    I was outside and dropped my phone and now the screen is cracked. I can't enter in my passcode or answer calls is there anything I can do. I only got the phone a couple of months ago and really don't want to buy a new one. Someone please explain to me how to fix it
    06-02-2015 02:27 PM
  2. Muessig's Avatar
    If your screen is cracked and you can't enter any input it sounds like you've broken the digitiser as well as the screen itself. If you only got the phone a couple of months ago, did you get it through your carrier or a local shop? You will likely be under warranty (even if not through the place you got it, through the manufacturer warranty itself - it's probably best to try to get a replacement screen that way rather than trying to fit one yourself through ebay etc.
  3. Muessig's Avatar
    If your screen is cracked and you can't enter any input it sounds like you've broken the digitiser as well as the screen itself. If you only got the phone a couple of months ago, did you get it through your carrier or a local shop? You will likely be under warranty (even if not through the place you got it, through the manufacturer warranty itself - it's probably best to try to get a replacement screen that way rather than trying to fit one yourself through ebay etc.
    Laura Knotek and gpobernardo like this.
    06-02-2015 02:35 PM
  4. gpobernardo's Avatar
    You're luck would only be in having the screen replaced. You can either have the service center do that for you (along with a waiting time of at least two weeks), or replace the screen yourself (but with risks of incurring more damage to your device). Check if the service center would still honor the warranty, since most warranties don't cover mishandling (including dropping the device).
    Laura Knotek likes this.
    06-02-2015 02:36 PM

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