1. renjith p george's Avatar
    My lumia 730 running windows 10, not getting detected on my pc via usb connection (nokia usb).

    Any workarounds?
    06-06-2015 05:11 AM
  2. Harrie-S's Avatar
    Switch off your phone and connect it to your PC (PC is on) and switch your phone on.
    Switch off your phone and your PC and connect your phone to your PC switch on your phone and after your phone is on switch on your PC.
    Use another USB cable
    USB another USB port
    Use another PC
    If all of this does not work try a hard reset on your phone.
    If all above does not work then your USB port of your phone is probably damaged.
    gpobernardo and Laura Knotek like this.
    06-06-2015 08:41 AM
  3. renjith p george's Avatar
    Usb port works as usb data connection and for charging. Just that it doesn't get detected as a storage drive in any of the PCs. Even windows recovery tool doesn't detect the phone
    06-06-2015 08:51 AM
  4. Harrie-S's Avatar
    Sorry but now i do not understand you at all.
    "Usb port works as usb data connection and for charging"
    Does this mean that if you connect your phone to your pc it is charging and you can copy data from your phone to your PC.
    gpobernardo likes this.
    06-06-2015 02:18 PM
  5. renjith p george's Avatar
    Sorry but now i do not understand you at all.
    "Usb port works as usb data connection and for charging"
    Does this mean that if you connect your phone to your pc it is charging and you can copy data from your phone to your PC.
    Exactly my point. It get charged while connecting to pc, but wont be detected as a storage in order to copy / share files. Also wont get detected while running windows recovery tool
    06-06-2015 03:34 PM
  6. RumoredNow's Avatar
    Unplug your phone from USB

    Get this tool... View any installed/connected USB device on your system

    There is no install. It runs out of the folder. Right click the .exe and "run as admin" so you have permissions. Delete any USB drivers marked Nokia or Lumia. Close USBDeview.

    Plug your phone into the USB and let it install a fresh set of drivers.

    Enjoy.
    06-06-2015 03:40 PM
  7. renjith p george's Avatar
    Unplug your phone from USB

    Get this tool... View any installed/connected USB device on your system

    There is no install. It runs out of the folder. Right click the .exe and "run as admin" so you have permissions. Delete any USB drivers marked Nokia or Lumia. Close USBDeview.

    Plug your phone into the USB and let it install a fresh set of drivers.

    Enjoy.
    Thanks for thr info.

    But only my Lumia doesn't detect in my or other PCs. Other phones easily get detected
    06-06-2015 04:08 PM
  8. Harrie-S's Avatar
    Then do a hard reset.
    And if that does not help your USB port from your phone is defect.
    06-06-2015 04:20 PM
  9. renjith p george's Avatar
    Then do a hard reset.
    And if that does not help your USB port from your phone is defect.
    Hard reset is not helping. Is there ang other way i can roll back to 8.1 without this usb issue
    06-16-2015 04:02 PM
  10. RumoredNow's Avatar
    No. There is no OTA revert from 10. You need a USB connection.

    Have ypu taken the phone to a repair facility to have the USB port tested and potentially replaced?
    06-16-2015 04:17 PM
  11. renjith p george's Avatar
    No. There is no OTA revert from 10. You need a USB connection.

    Have ypu taken the phone to a repair facility to have the USB port tested and potentially replaced?
    The same problem exists for my Lumia 620 also. I wonder why
    06-16-2015 04:25 PM
  12. gpobernardo's Avatar
    The same problem exists for my Lumia 620 also. I wonder why
    Aside from being Windows Phones, try to list down the things that are common between your Lumia 620 and your Lumia 730, but are different from the rest of your phones with which you don't experience that issue.

    Looking forward to your list. I suspect it's the Windows 10 Tech Preview at fault.
    06-17-2015 04:45 AM
  13. renjith p george's Avatar
    The only thing common is windows 10 TP
    gpobernardo likes this.
    06-17-2015 08:15 AM
  14. Charles Laptop's Avatar
    I am not agree with "the phone is damaged".

    Because, it connected with other PC even window 7 and windows 8.

    The phone is not connect only on my PC.
    01-30-2016 01:38 AM

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