1. madura31's Avatar
    Please kindly help me.
    My lumia 930 heats up above normal, but not once in a while is everytime I start to move, and recently installed the candy crush, more Gameloft Games.Wanted to know if it is just mine.Thanks for listening!.
    06-06-2015 06:02 AM
  2. vsmh96's Avatar
    Please kindly help me.
    My lumia 930 heats up above normal, but not once in a while is everytime I start to move, and recently installed the candy crush, more Gameloft Games.Wanted to know if it is just mine.Thanks for listening!.
    While all phones do heat up, it is a thing to pay attention to when it heats up excessively. Have you tried a hard reset or even the Windows Phone Reset tool(a better choice) ? If it still persists, then do make a warranty claim and get a replacement or fixed by Nokia Care Center. Might be a bad motherboard.
    madura31 likes this.
    06-06-2015 06:33 AM
  3. madura31's Avatar
    You think this one software or hardware problem. I see worldwide lumia930 users inform this issue.
    06-06-2015 08:43 PM
  4. bo_woods's Avatar
    I agree with the above, if it is heating too much to where it is uncomfortable to hold ( burning hot ), then definitely try what has been suggested as many people who have continued to use their Lumia 930 despite its great heat have started to have an ugly green spot develop on their display.

    Just my 2 cents
    madura31 likes this.
    06-06-2015 08:47 PM
  5. madura31's Avatar
    Tell me someone please this issue come hardware or software? All global Lumia930 users face this issue. Please kindly help us.
    06-06-2015 08:51 PM
  6. Harrie-S's Avatar
    Tell me someone please this issue come hardware or software? All global Lumia930 users face this issue. Please kindly help us.
    Dear Madura,

    Why ask again the same question?
    Did you already try a hard reset and what was the result?
    madura31 likes this.
    06-07-2015 03:59 AM
  7. nTrud3r's Avatar
    To elaborate on why the phone may be heating up,
    Since you have installed more apps they could possibly be running in the background (there's a way to check your multitasking, I can't remember) if they show up on the app switcher than close them. This is probably what's causing the overheating.
    madura31 likes this.
    06-07-2015 04:36 AM
  8. madura31's Avatar
    Dear All. Lumia930 have best performance. Yes I hard reset phone and check. Same issues heat my phone again. I don't install any app. I start default camera app. Then heat my phone..
    06-07-2015 04:40 AM
  9. Harrie-S's Avatar
    Dear All. Lumia930 have best performance. Yes I hard reset phone and check. Same issues heat my phone again. I don't install any app. I start default camera app. Then heat my phone..
    Okay than follow vsmh's suggestion (in above post) and file a warranty claim.
    Because just opening the camera app should not heat your phone. (but it will heat up if you record video's)

    Good luck.
    madura31 likes this.
    06-07-2015 04:47 AM
  10. madura31's Avatar
    Okay. I follow steps. Thank you. I meet all again. I have Bright Green Lumia930. I really upset about my new phone.
    06-07-2015 04:57 AM
  11. vsmh96's Avatar
    Sorry you feel that way but all the best with your warranty claim. If youre still upset about it, i dont mind having it, perhaps mail it to me? (*claps*)
    06-07-2015 07:33 PM
  12. Harrie-S's Avatar
    Okay. I follow steps. Thank you. I meet all again. I have Bright Green Lumia930. I really upset about my new phone.
    I totally understand you.
    Good luck.
    06-08-2015 03:48 AM

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