1. Windows Central Question's Avatar
    I am using Microsoft Lumia 535 dual sim. Recently, my phone was stolen, but I managed to retrieve it after all my accounts and information were deleted from it. Now, I can't log into add my windows account once again. Whenever I try to log into my account, my phone will just restarts spontaneously.

    I can connect to an wifi, but it seems there occurs a problem when I click on the space where I can add my email address and my password. Once I click there, the phone will just restarts automatically. I tried many times to reset my phone but it keeps doing the same thing. Is there any other way I can solve this?

    My phone was working properly before it was stolen. I remember very well I could add/change my windows account without any problems.
    06-12-2015 05:34 AM
  2. RumoredNow's Avatar
    On your PC browser... Sign into your account at WindowsPhone.com and delete the "stolen" phone from your devices list. Then try set up on the phone.
  3. RumoredNow's Avatar
    On your PC browser... Sign into your account at WindowsPhone.com and delete the "stolen" phone from your devices list. Then try set up on the phone.
    Harrie-S likes this.
    06-12-2015 10:20 AM

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