07-03-2015 03:55 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I an not able to connect my phone NSU for retail 4.3.2. It is showing window stating to hold the volume down and power until the phone vibrates and then to click ok again and again. What to do?
    07-03-2015 03:04 PM
  2. ven07's Avatar
    ven07
    The software is probably not detecting the phone. Things you can do:

    - use different software (windows phone recovery tool)
    - use different cables
    - use a different laptop/pc
    - try a hard reset with button combination

    If all else fails then the problem isn't software but internal hardware
  3. ven07's Avatar
    ven07
    Q&A Team
    Ambassador
    Moderator
    The software is probably not detecting the phone. Things you can do:

    - use different software (windows phone recovery tool)
    - use different cables
    - use a different laptop/pc
    - try a hard reset with button combination

    If all else fails then the problem isn't software but internal hardware
    Laura Knotek and RumoredNow like this.
    07-03-2015 03:55 PM
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