1. Windows Central Question's Avatar
    Microsoft website says
    'On your computer, open a file manager, such as Windows Explorer or Finder, and browse to your phone.
    Tip: Your phone is shown under portable devices as Windows Phone. To see the folders of your phone, double-click the name of the phone. '

    In Windows Explorer under my computer I can see my drives but no phone. there is no portable devices category. trying to 'add device' does not bring up the phone.

    The phone is connected to the computer with a USB cable.

    Any ideas? It should just be a matter of plunging in and finding the phone I thought
    07-15-2015 07:53 PM
  2. RumoredNow's Avatar
    When you plugged in, did any drivers load? They need to.

    Can you see it in Device Manager? Anything with the Yellow Triangle and ! mark?

    You can use this tool: View any installed/connected USB device on your system Right click the .exe and "Run as Admin" to view all your USB drivers. Delete any that Are labeled Nokia or Lumia.

    Then plug the phone back in and the drivers should install.


    If you need to add additional information, please join the site so you can see the reply button and continue the conversation in the same thread you originally made.
    Guytronic likes this.
    07-15-2015 11:16 PM

Similar Threads

  1. Windows Central's website works just fine on 10240
    By Zapella Tiago in forum Windows 10
    Replies: 5
    Last Post: 07-20-2015, 03:10 PM
  2. Xbox app, windows 10, party chat
    By mr_808 in forum Windows 10 Insider Preview
    Replies: 1
    Last Post: 07-16-2015, 03:35 PM
  3. Can you snap two apps vertically when tablet is in portrait view in Windows 10?
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 07-15-2015, 07:05 PM
  4. Time-traveling, genre-spanning adventure Evoland 2 coming to Windows PC in August
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 07-15-2015, 07:00 PM
  5. Why can't I access the Windows 10 Store?
    By Ser_Jake in forum Windows 10
    Replies: 0
    Last Post: 07-15-2015, 06:25 PM
LINK TO POST COPIED TO CLIPBOARD