1. Windows Central Question's Avatar
    I bought my phone a year ago and it was working fine, I could install and uninstall apps. But I can't do that in the past two months. I reset my phone but it still has the problem. What can I do?
    07-16-2015 02:27 PM
  2. nativequeen951's Avatar
    I bought my phone a year ago and it was working fine, I could install and uninstall apps. But I can't do that in the past two months. I reset my phone but it still has the problem. What can I do?

    Sent from my 7040N using Tapatalk
    07-16-2015 03:00 PM
  3. juanitoriv's Avatar
    What happens when you do try?
    07-16-2015 03:06 PM
  4. Arthurpaz's Avatar
    When I try to install any app, appears a message that says "We're having trouble installing this app.... tap Retry. If you're trying to update an existing app........ need to uninstall the app then install it again".

    I've done that, I uninstalled a couple of apps but I couldn't install them again. Today I reset from factory my phone, but the problem still persists.
    07-16-2015 07:50 PM
  5. juanitoriv's Avatar
    Are your date & time correct? Do you have enough memory? When you reset, did you restore from a backup? If so, did those apps reinstall?
    07-16-2015 09:51 PM
  6. Arthurpaz's Avatar
    Date and time are correct. I didn't have enough memory, and after the reset I do have more than 4Gb. I didn't backup my information before reseting my phone. I was hopping to reinstall all apps from the store, but as you know, I can't.
    07-16-2015 10:07 PM
  7. juanitoriv's Avatar
    Region and language are all copasetic, I assume. Have you tried installing from the WP page?
    07-17-2015 11:56 AM

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