1. Windows Central Question's Avatar
    The headline above.
    07-18-2015 09:55 AM
  2. Japser's Avatar
    You should still be able to connect your phone to your computer using your charging cable.
    07-18-2015 10:14 AM
  3. allu ton's Avatar
    I looked mycomputer/Windows phone and it is empty. Why?
    07-18-2015 10:16 AM
  4. Japser's Avatar
    Is your phone connected to your PC with the cable?
    07-18-2015 10:17 AM
  5. allu ton's Avatar
    It is connected with the USB cable
    07-18-2015 10:21 AM
  6. Japser's Avatar
    Then you should be able to find your photos by opening file explorer and clicking on your device. Or you could use the Windows Phone app to do this.

    What phone is it? And is it using WP8.1 or W10 Preview?
    07-18-2015 10:31 AM
  7. allu ton's Avatar
    It is Nokia lumia 925
    07-18-2015 10:36 AM
  8. Japser's Avatar
    Does the PC make a sound when you connect the phone? And can you see your phone next to your C: and D: drives in file explorer?
    07-18-2015 10:55 AM
  9. allu ton's Avatar
    I can see it and it does make a sound.
    07-18-2015 10:56 AM
  10. Japser's Avatar
    And if you click on it and navigate to photos, the file is empty?
    07-18-2015 10:57 AM
  11. allu ton's Avatar
    If I click the phone icon it contains no folders or files or anything.
    07-18-2015 10:59 AM
  12. Japser's Avatar
    That's very odd.. I have a Lumia 925 myself, and I can see all files on my phone without any problems. Do you have the Windows Phone app on your PC? That's the last idea I have :/
    07-18-2015 11:02 AM
  13. allu ton's Avatar
    I do. I think the problem might be that the phone is currently locked but I can't enter the code because of the broken screen
    07-18-2015 11:04 AM
  14. Japser's Avatar
    Seems like it, yeah. I've been browsing the web trying to find anything, but it seems like the only way is to replace the broken screen
    07-18-2015 11:16 AM
  15. allu ton's Avatar
    Thanks for trying.
    07-18-2015 11:44 AM
  16. anon(5969054)'s Avatar
    This is why you should use the cloud
    07-18-2015 11:49 AM
  17. Zulfigar's Avatar
    Do your photos back up to OneDrive? If so, then you have your pictures there. As for contacts, you can retrieve them from outlook.com. Look it up and good luck! :)
    07-18-2015 11:55 AM

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