09-03-2016 01:17 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    My Nokia has a part of its screen were its cut off at the bottom the icons still work i can see anything and every where else on the screen there are lines
    07-20-2015 02:19 PM
  2. bo_woods's Avatar
    bo_woods
    What Nokia Phone are you using?

    What OS & firmware are you on?

    Are there any significant things that may have happened to the device that may be suspicious of causing this, such as a water spill or a drop?
    07-20-2015 02:21 PM
  3. Pamatha Hope's Avatar
    Pamatha Hope
    I have the same problem and it's driving me nuts. When I type a text in I can't see what I am typing. It happened during a update at night so not related to dropping or damage. I have tried everything to reset it back to the way it was. Also, my app "Truecaller" that blocks calls was totally wiped out the blocked calls? I have brought it to the T-Mobile store and they just said "weird" and of course suggested I get another cell. I spent a hour with Tech at T-Mobile but since Window's cells are kinda rare they didn't know what to do so I need help because if I do a Hard Reset will lose some text needed for court. Anyone have help?
    08-26-2016 11:22 AM
  4. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Pamatha Hope
    I have the same problem and it's driving me nuts. When I type a text in I can't see what I am typing. It happened during a update at night so not related to dropping or damage. I have tried everything to reset it back to the way it was. Also, my app "Truecaller" that blocks calls was totally wiped out the blocked calls? I have brought it to the T-Mobile store and they just said "weird" and of course suggested I get another cell. I spent a hour with Tech at T-Mobile but since Window's cells are kinda rare they didn't know what to do so I need help because if I do a Hard Reset will lose some text needed for court. Anyone have help?
    which phone model do you have and what OS is the phone on?
    08-26-2016 12:33 PM
  5. Pamatha Hope's Avatar
    Pamatha Hope
    It's a Lumia 635.
    09-02-2016 11:49 PM
  6. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Windows Central Question
    My Nokia has a part of its screen were its cut off at the bottom the icons still work i can see anything and every where else on the screen there are lines
    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

    Originally Posted by Pamatha Hope
    It's a Lumia 635.
    there's a current issue with the 635/636/638 models where parts of the screen are covered up so that you can't use them effectively. This is due to the Anniversary Update - you'll need to wait for an update to fix it
    09-03-2016 01:17 AM
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