1. WPCentral Question's Avatar
    I installed Win 10. Now when I try to insert a photo in my email AOL shuts down!!! Same thing happens if I try to paste a screen shot in the email, Aol shuts down. What's wrong?

    07-31-2015 11:12 AM
  2. jmshub's Avatar
    Hi Fred, are you using an AOL desktop application or are you using the browser? I'm sorry, I am not familiar with AOL. If you are using the Edge browser, you can try Internet Explorer.

    Maybe someone with more familiarity with AOL will have some more insight.
    07-31-2015 11:17 AM
  3. Tom Frasier's Avatar
    Fred, I'm having the same identical problem. I would have thought AOL would have come out with an update, but haven't seen one yet.
    08-01-2015 09:38 AM
  4. Tom Frasier's Avatar
    Fred, I think I just found a fix. Go to your Control Panel and click 'Troubleshooting'. Click the first option 'Programs'. It will lead you to a screen where it shows possible programs that are not compatible with Win 10 and you will see AOL 9 listed. Highlight it and follow instructions. It let me insert faces whereas before it cut AOL off.
    MAC27000 likes this.
    08-01-2015 10:28 AM
  5. Robert Hutt's Avatar
    Downloaded Windows 10 and now my AOL Destop 9.7 has been shutting off all day. I write an AOL and lose it within a few minutes while AOL shuts down and then restarts itself. You can't insert, copy or paste anything into emails. What is going on? Help!
    MAC27000 likes this.
    08-06-2015 05:34 PM
  6. MAC27000's Avatar
    Tom, Thank you. It works now. You are hereby the guru to go to.
    08-08-2015 10:40 AM
  7. George McGinn's Avatar
    Hi, I'm new here.
    Having some issues with AOL Desktop 9.7 level 4343.4043 and 4343.4049 when running Win 10 Pro. The issues I've seen are only when writing mail. If you use the spell checker, and then press replace AOL is immediately dropped. Also when in mail the use of the "tab" key drops AOL. I'm sure there are other paths to get dropped.

    I saw and tried Tom Frasier's comment above. Win 10 "compatibility" didn't seem to fix things for me. I sent off, via a menu selection, info to MS.

    Tried mail under Google mail, and the same actions worked fine so it seems to be specific to AOL Desktop. I also did the internet via MS EDGE, then went to aol via aol.com. One gets a different AOL interface (not desktop) where spell checking is done differently and it worked fine.

    While I'm not a great fan of AOL I've stayed on it since I like to save emails on my own Hard driver.
    08-08-2015 11:45 AM
  8. MAC27000's Avatar
    I guess I leaped too fast. My AOL mail worked for 2 emails. Now its back to the same problem. After typing about one paragraph, or dropping an image in the mail, the program dies instantly... and I mean instantly. The web mail seems to work OK, but it lacks features. Looks like I'll go sadly back to Outlook.
    08-09-2015 05:01 PM
  9. JenniferSL's Avatar
    Hello everyone,

    All day I been having issues with my AOL emails. Every time I used spell check or copy and paste it would close my aol and restart it. I have been so frustrated today. The last days since my Windows 10 upgrade everything has worked fine and today my aol had issues and microsoft word and excel. After coming across this site I realized I am not alone. After spending the last few hours trying to google help on how to fix the issue, I found this on AOL help with steps on how to fix the issue and it worked!!! help.aol.com/articles/why-is-my-mail-crashing-in-the-aol-desktop-software-after-upgrading-to-windows-10

    I had to do it twice. On my computer I have Aol Desktop 9.7 and 9.7a. The first attempt I just followed instructions and did the 9.7 and it didn't work so I went back following the instructions again and did it with the 9.7a and it worked. So if you have both of those like I do, you might have to try both to get it to work. Best of luck to everyone.

    08-09-2015 11:21 PM
  10. George McGinn's Avatar
    It's 6 PM EST in the USA - Just downloaded AOL Desktop 9.8 (after getting a message from AOL as this level is needed for Window 10).

    The AOL 9.8 level fixed my issues with certain actions (keys) dropping AOL when composing a reply.

    So I say - Thanks to the AOL team.

    Now it's up to MS to fix why EDGE cannot connect to the Internet! [A real DUH since many things under 10 don't work if EDGE fails.]

    Firefox works, Chrome works, even IE 11 (found in a Windows-Back folder) works. But EDGE cannot connect!! This is happening on Window 10 Home system while my Window 10 Pro still functions (for now).
    08-10-2015 05:29 PM
  11. Kaylarr's Avatar
    If so, why not trying another browser like Chrome or Firefox??
    08-10-2015 08:29 PM
  12. rdubmu's Avatar
    I didn't even know AOLstill had a desktop app, do u guys have dialup?

    Sent from my iPhone using Tapatalk
    08-10-2015 09:01 PM
  13. gregmosher's Avatar
    Directed to reboot, and reinstall at every attempt using every compatibility mode. Using 64 bit Windows 10. Cannot install AOL 9.8 or any beta version. Help
    08-12-2015 12:55 AM
  14. gregmosher's Avatar
    AOL 9.8 will not work with 64 bit Windows 10 with any compatibility mode even after rebooting as directed by AOL. Help
    08-12-2015 12:59 AM
  15. swedge46's Avatar
    Hi! Having the same exact problem with AOL desktop, and Windows 10. Just tried it again, and AOL disappears, and the re-start does its thing. I tried using photos as attachments on AOL mail, and that seems to work, but that's not the way it's supposed to work, etc. Very frustrated with Windows 10 so far, and have only been on one week. Just got used to Windows 8.1, and now still might go back to that. I still have some time to make up my mind while 8.1 recovery is still valid on my computer.........Cyber luck be with us!
    09-12-2015 11:12 PM
  16. JohnButch's Avatar
    I am having the same problem with AOL 9.8 (desktop version) on Windows 10 Pro. Every time the TAB key is hit AOL restarts. When will someone from AOL issue a software update to fix these issues.
    10-05-2015 08:21 AM
  17. anon9695626's Avatar
    I also updated my AOL Desktop version to 9.8 as I now upgraded my laptop to Windows 10 but now on my AOL browser, on certain web sites, the print won't stretch across the entire screen (stays squished on the left side only). I have reset my Windows 10 default browser to be IE rather than Edge and I don't have the issue when using Foxfire or IE, only when using my AOL Desktop and its browser. So far everything else is working on AOL fine for me. Any suggestions on what to do??? Thanks!
    10-23-2015 07:56 AM
  18. mtc0202's Avatar
    Tommy Boy. Thank you from the bottom of my heart for fixing this. I would type a damn long email, forget not to use the "right-click" for anything, and the program would shut down and I'd lose everything. My head would literally explode. Thank you for fixing this issue.
    Harrie-S likes this.
    12-13-2015 11:34 PM
  19. resq302's Avatar
    especially since I am not that computer savy !
    12-30-2015 08:35 PM
  20. leon756's Avatar
    hello jenefer , lets talk about the spell check issues which certainly arises in aol mail account and we give you a quick solution of this issues please follow steps carefully;

    1. Please login your aol mail account.
    2. When you are login your account then click on the menu button which is placed near logout button.
    3. Then option menu, please choose the option mail setting.
    4. Then click on the compose option on you left hand side of window
    5. Then drag the cursor down and in sending option, mark the option of check on the check spelling before sending message and then uncheck that option and click on the save button and your mail setting is saved.
    6. After then again go to the option button and double click on the option button and a new window is open Aol Mail System Summary
    7. Under this Click on the Reset button of mail box state, Address state, Calendar state, User preference.
    We hope that your problems is resolved by doing this process, if not then you need for more guidance and assistance and if you want to solve your spell check issues and wanting to know customer helpline number of aol mail then click here;
    Last edited by jmshub; 05-05-2016 at 09:27 AM.
    Chintan Gohel likes this.
    05-05-2016 02:28 AM
  21. Keith4448's Avatar
    my aol keeps disconnecting whenever i instant message someone
    08-02-2016 03:57 PM
  22. deanva's Avatar
    I am also have issues with AOL on Windows 10, right now the desktop software on my desktop crashes when trying to send an IM and no error code is shown.
    09-16-2016 11:08 AM
  23. Chintan Gohel's Avatar
    I am also have issues with AOL on Windows 10, right now the desktop software on my desktop crashes when trying to send an IM and no error code is shown.
    any pending updates for the program or app?
    09-25-2016 01:57 PM
  24. Kat Mc1's Avatar
    Tom, when I post a comment in AOL news, spell check isn't working. Any ideas?? Thank you!
    01-20-2017 08:34 AM
  25. CurtCountry's Avatar
    Hi! I have the same problem. When it won't load, Right Click START, Task Manager, Under Background Processes, look for AOL (32 bit) and then right click that and select End Task. Then Aol will load properly. it seems when I run another program, then it gets deactivated and I have to go thru this step. Originally I was reloading the software almost daily until I figured this out.
    Good luck!
    03-04-2017 08:18 AM
27 12

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