08-01-2015 11:31 AM
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  1. WPCentral Question's Avatar
    WPCentral Question
    when i installing the windows 10 mobile build critical update my lumia it gave me a sad face down:(.what i do?i cant on or operate my phone.it restarting again nd again.
    08-01-2015 08:05 AM
  2. Prathameshk's Avatar
    Prathameshk
    Originally Posted by WPCentral Question
    when i installing the windows 10 mobile build critical update my lumia it gave me a sad face down:(.what i do?i cant on or operate my phone.it restarting again nd again.
    Try a hard reset using the hardware key combinations
    08-01-2015 08:08 AM
  3. sudhir1412's Avatar
    sudhir1412
    u mean volume down+lock button
    08-01-2015 09:46 AM
  4. xandros9's Avatar
    xandros9
    Community Review Team
    Moderator
    Originally Posted by sudhir1412
    u mean volume down+lock button
    no that's a soft reset.

    I'd try to use the Windows Phone Recovery Tool.
    08-01-2015 11:31 AM
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