1. Windows Central Question's Avatar
    My friend has a Windows 8 laptop. Whenever they try to turn it on, a message pops-up saying:
    "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows click "Ok" to restart the computer, then restart the installation"
    (however, she was using the laptop previously and it came with Windows 8 pre-installed). She recons she may have gotten a virus. Oh and a restart makes the same message appear.

    Now with this message popping up, I would assume the windows files have been corrupted or something along those lines. With no backup we have not got many choices. I assume anything like safe mode and stuff wouldn't work with Windows being so seemingly badly damaged.

    I thought the only, and rather clever, fix would be to create a Windows 10 installation stick, through the media creation tool on my laptop, then use this to install Windows 10 on hers. I would say to not keep anything when installing it so the virus goes and she has backed up her documents and photos. With the license key being all protected in the system, it should be able to see the license key and activate shouldn't it?

    So after a long story my question is, would this work?

    (She's had the laptop for 2 years as well...)
    08-04-2015 11:19 AM
  2. Zachary Boddy's Avatar
    There's a small chance this could work. You'd have to get the laptop working long enough to actually use the USB drive and the install might not work either.
    Also, you might need your product key on hand.
    08-04-2015 11:39 AM
  3. OwenStilli's Avatar
    Does the media creation tool create a bootable USB? If so I could get in the bios and boot into that couldn't I? And anyway to get the product key with the laptop on its current state?
    08-04-2015 11:46 AM
  4. Zachary Boddy's Avatar
    You can create a bootable USB using the Media Creation Tool. It'll do all the work for you so there's no need for tools such as Rufus. If you can get into BIOS you could boot into the USB.
    I do not believe so, although I'm not 100% certain.
    08-04-2015 01:28 PM
  5. OwenStilli's Avatar
    Hmm ok. Thanks for the responses. Might just have to in for the kill as such, ita either that or she has a useless laptop.
    Will have a look around to see about obtaining that license key before I start though.
    08-04-2015 01:33 PM
  6. OwenStilli's Avatar
    I've looked into the product key issue. They are embedded in the BIOS so should he there anyway right?
    Would there be any issues with her not reserving a copy? Or would the key work anyway?
    08-04-2015 01:37 PM
  7. Zachary Boddy's Avatar
    Now that you mention it, I think the product key may be imbedded in BIOS. However, I'm not CERTAIN as the last time I went into BIOS (I was looking to see if a computer's partitioned hard drive indicated a dual boot operating system...it didn't so I merged the two hard drives together) I wasn't looking for it.
    08-04-2015 01:43 PM
  8. OwenStilli's Avatar
    Ok. Thanks for the help. I think I am going to have to bite the bullet on this one.
    08-04-2015 01:50 PM
  9. Zachary Boddy's Avatar
    It won't matter if she's reserved a copy or not. The USB drive will work still.
    08-04-2015 02:21 PM
  10. OwenStilli's Avatar
    Great stuff! Thanks a lot
    08-04-2015 02:27 PM
  11. Zachary Boddy's Avatar
    Great stuff! Thanks a lot
    You're welcome. I hope everything goes smoothly.
    08-04-2015 05:29 PM

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