Can I get some help with email trouble?

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Windows Central Question

Help please, email trouble!

Hello. I am having some trouble with Outlook. I am a big Minecraft fan on PC, and I need to reset my password, and to do that I need to receive instructions by email. One problem: I can't find the email! I used the online version but that doesn't receive it, and normal Mail won't stop buffering, so I have no access there. When I search for it on my pc, it doesn't show up, and neither does Outlook. I am so confused and when I think about it, I can't remember if I have Windows 9 or 10. I have sent and received emails from my pc before, so I am pretty sure it is a Windows thing. Please help and explain!!
 

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