1. Windows Central Question's Avatar
    So I had Windows 8 and I was happy, laptop worked fine. Then I updated to Windows 10 and now, whenever I turn the computer on, the screen stays black. I know it's on because I can hear it and the little wifi light is on but the screen, nada. It'll only work if I then turn it off via the button and back on again, when the welcome page will burst into light. Any idea why?
    08-16-2015 10:12 AM
  2. Jazmac's Avatar
    I wish someone could answer that one for me too. Like you, I can hear the hard drive booting up, I guess normally, but the screen will not come on. So far, no one has had any answers here and a few has said my screen was probably on the way out but that should not happen on a device less than a year old. I know it can happen but it should not happen. Moreover, to have it happen at the initial boot of a new install is too much coincidence.
    08-16-2015 10:18 AM
  3. Rick_Air's Avatar
    Try plugging in a second monitor. I've read on forums for my MSI laptop it thinks the main monitor is different to the inbuilt one. In my case plug a monitor in via vga, now you can see what you're doing change the setting to make your laptop monitor the default.
    Hope that helps.
    08-16-2015 10:35 AM
  4. GabrielStorm's Avatar
    So I had Windows 8 and I was happy, laptop worked fine. Then I updated to Windows 10 and now, whenever I turn the computer on, the screen stays black. I know it's on because I can hear it and the little wifi light is on but the screen, nada. It'll only work if I then turn it off via the button and back on again, when the welcome page will burst into light. Any idea why?
    See the reply below. I had same issue updating to TP 10166.
    I wish someone could answer that one for me too. Like you, I can hear the hard drive booting up, I guess normally, but the screen will not come on. So far, no one has had any answers here and a few has said my screen was probably on the way out but that should not happen on a device less than a year old. I know it can happen but it should not happen. Moreover, to have it happen at the initial boot of a new install is too much coincidence.
    Had same issue on the TP before 101024. Seeing as 101024 is the final build (RTM). What I did was reset my laptop deleting all previous data.
    If you do that, BACK UP any and ALL important data to an external drive if you have one.
    Jazmac likes this.
    08-16-2015 10:41 AM

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