1. AaLF's Avatar
    The email used for the initial Microsoft account on the 630 is not the one I use for daily traffic. Both are outlook accounts.

    My prime account is @live.com (both from same company - outlook) but the lumia630 won't accept me adding another outlook address,

    Trying to create a new acct it rejects& tells me an outlook acct already exists (the one i dont want). Also I cannot even log into this unwanted email acct via the 630.

    Guidance plz.
    08-29-2015 06:17 AM
  2. Ed Boland's Avatar
    Might have to do a hard reset to sign in with a different Microsoft account. (Settings - about - reset your phone)
    08-29-2015 07:30 AM
  3. AaLF's Avatar
    What do I lose with a reset? e.g. Are my Calender & Reminders apps safe?
    08-29-2015 09:14 AM
  4. AaLF's Avatar
    How do I recover my backup if my reset is to change my registered email? Won't the backup be filed under the old email?
    08-29-2015 02:48 PM
  5. AaLF's Avatar
    Just an update in the hope someone has an answer. After hard reset I still have the same problem.
    • My microsoft acct for backup etc is an @outlook acct.
    • My daily emails acct is a @live acct.

    When I try to log into my daily email acct (live.com) I get > enter password > "Downloading messages, might take a few minutes" > "Live acct info is incorrect."

    ** Well it's not incorrect.

    Is there a way to save my contacts list apart from upload to the cloud microsoft acct, so I can ditch the current microsoft acct & start over?
    09-01-2015 03:17 PM

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