1. WPCentral Question's Avatar
    Windows 10 crashed my new Lumia 640 xl. It worked for a few days, but then froze
    during an update.

    Using power + volume down button, then volume DOWN button, I get the big spinning gears and eventually an unhappy face.

    Using power + volume down button, then volume UP button, I get the big lightening bold and stationary small gear.

    Neither start-up works. The Windows Recovery software tool doesn't detect my phone. I took it to a Microsoft store, but when I admitted I had installed Windows 10, they said too bad ... it voided their own warranty.

    I took it back to my phone service provider and did NOT mention Windows 10. They replaced the phone for me under warranty (valid within 14 days of purchase, up to 1 year).

    Bottom line - Windows 10 crashed my new Lumia 640 xl.
    08-31-2015 11:59 AM
  2. tariqsaad16's Avatar
    I had this same situation with my lumia 640 xl few days ago while updating to new build of WM 10 for this i restarted my mobile with lumia recovery open it dedects my mobile in ufi mode then downloads windows phone8.1 and installed .
    08-31-2015 12:34 PM

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