1. Windows Central Question's Avatar
    Happens on a new Lumia - when I activate the loutspeaker during a call, the phone is switched to mute.
    Did I accidentally change a setting? It is very consistent and reversible (unselecting loudspeaker deactivated the mute immediately)
    09-01-2015 02:23 PM
  2. realwarder's Avatar
    The time I had an odd thing like this happen I hard reset the phone and set my account up again and it worked. It's either touchscreen issue (unlikely but not impossible) or OS oddity which a hard reset will fix.

    Backup before attempting. Note SMS messages are not backed up by default - you may want to enable that backup option in the Settings/Phone too.
    09-01-2015 09:05 PM

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