1. Windows Central Question's Avatar
    wHEN I CALL, AND THE PHONE STARTS RINGING THE PHONE GOES BLANK, i CANNOT END THE CALL, OR GO TO THE SCREEN OR HOME PAGE.
    09-02-2015 06:26 AM
  2. Ed Boland's Avatar
    The phone has a proximity sensor that's supposed to disable the screen when you put the phone up to your ear to talk (to prevent your ear or face from accidentally pushing buttons while you're talking on the phone). My guess is either you have a screen protector on your phone that's interfering with this sensor, or maybe you just need to restart the phone. Have you tried rebooting to see if this clears up this problem? (hold the power and volume down buttons together for about 10 seconds until the phone vibrates)...

    If the problem persists, you may need to do a hard reset. (Settings - about - reset your phone) This will restore your phone to factory settings, so make sure you do a backup first.

    Also, another problem I've noticed, is your Caps Lock key seems to be stuck ;)
  3. Ed Boland's Avatar
    The phone has a proximity sensor that's supposed to disable the screen when you put the phone up to your ear to talk (to prevent your ear or face from accidentally pushing buttons while you're talking on the phone). My guess is either you have a screen protector on your phone that's interfering with this sensor, or maybe you just need to restart the phone. Have you tried rebooting to see if this clears up this problem? (hold the power and volume down buttons together for about 10 seconds until the phone vibrates)...

    If the problem persists, you may need to do a hard reset. (Settings - about - reset your phone) This will restore your phone to factory settings, so make sure you do a backup first.

    Also, another problem I've noticed, is your Caps Lock key seems to be stuck ;)
    xandros9 likes this.
    09-02-2015 07:26 AM

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