1. Windows Central Question's Avatar
    I recently upgraded my desktop from Windows 7 to Windows 10 using the free online upgrade.

    The upgrade itself worked fine but when the PC booted up the first time the Start Bar was unresponsive to both mouse and keyboard. When I mouse over the desktop icons they become pink and "blurred" for lack of a better description. The PC red light is flashing constantly and right clicking the desktop brings up a menu but selecting anything is unresponsive.

    I switched off using the power button.

    I switched on today to see if I could fix the problem but on startup all I got was a black screen with white mouse cursor. The cursor moves but that's it.

    I switched off using the power button and started again.

    This time the desktop loaded fine but still the Start Bar does not work and the PC red light is going constantly and noises like the computer is loading something. I brought up Task Manager and "Disk" is showing 95%.

    Can anybody help?

    09-02-2015 03:26 PM
  2. ven07's Avatar
    Might have to do a refresh

    Refresh is part of reset in Windows 10 - Microsoft Windows

    Edit: Next time you get a black screen, go for the ctrl-alt-del combo to bring up Task Manager. If that doesn't solve it on it's own, then search for "explorer.exe", end it and then restart it
    09-02-2015 03:37 PM
  3. RobHyde84's Avatar
    Hi Ven07, I just signed up to respond.

    Thanks for your answer but how do I get to the refresh if I cannot access the Start Menu?

    ven07 likes this.
    09-02-2015 03:45 PM
  4. ven07's Avatar
    Welcome to the forums :)

    1. bring up cortana and open settings from there
    2. or use the keyboard combo (win+i)
    09-02-2015 04:51 PM

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