1. Windows Central Question's Avatar
    I had tried to use windows insider to update my Nokia Lumia 640 to windows 10.1, and it eventually did update. When it did, a popup said 'Welcome to Cyan' or something along the same lines. My homescreen became a search thing, and I couldn't access any apps besides Cortana. When I did use Cortana and searched for apps, the links wouldn't work. After restarting my phone a few times, I gave up and hard reset it using the button code. (power-hold volume down-volume up-down-power-down). I cannot seem to get back into my phone, however, because it says 'Ooops! Looks like we ran into a problem trying to turn off Reset Protection. Make sure you have a network connection and try again later. I am connected to my wifi so I'm not sure about that, and I don't know what my recovery key is or how I can find it. That seems to be the only way for me to regain access to my phone, but I can't find the key anywhere. Please help!
    09-04-2015 10:23 PM
  2. Jack Neill's Avatar
    its your MS account password
    09-06-2015 04:18 PM
  3. FluffyDragonGaming 24's Avatar
    same problem as u did u ever find the key iv been loged out my phone since monday now its wendsay
    12-08-2015 10:26 PM
  4. chuckmmaolcom's Avatar
    Having same problem with a second hand phone with a clean IMEI?
    01-20-2018 03:47 PM

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