1. Windows Central Question's Avatar
    I tried installing the Windows 10 Mobile Preview on my Lumia Icon to try it out and was highly unsatisfied with it, as it constantly crashed my phone and made it generally unusable. I'm trying to restore it back to 8.1, but the Windows Phone Recovery Tool is stuck on the Reading Phone Information for much much longer than it should be. I've let it sit for at least an hour and have gotten no results. Is there any way to get it to move past this endless loop?
    09-07-2015 04:33 AM
  2. FAHMI BASSEM's Avatar
    Try reinstalling the tool and the drivers of the phone.
    If that didn't work, look for the old tool
    09-07-2015 04:44 AM

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