1. Windows Central Question's Avatar
    I recently upgraded my phone to win 10, the phone was working well and good but after months i got bored of win 10 and wanted to reset my phone and downgrade it. Before reseting my phone it started to hang and i cant even unlock my phone i tried a lot but nothing worked, so i did a hard reset using the key combination and now when it i resetting it shows me the standard gear sceeen which comes up while upgrading or someother stuffs like the one i did and after the whole progress bar reaches the end the screen appears to have a black background with a sad smiley face. Whenever i restart my phone or switch off it and bring it back again it shoes me the same after completing the progress bar.
    Please serious help needed.
    09-13-2015 08:52 PM
  2. ven07's Avatar
    Download the windows phone recovery tool and use that to reset the device
    09-13-2015 08:54 PM
  3. fdruid's Avatar
    Same happened to me, black screen with sad face, then rebooting loop with cogs. How does one stop it to use WPRT?
    09-14-2015 10:41 PM
  4. ven07's Avatar
    I haven't experienced this, but if the phone is turning on long enough to show you the logo, maybe you can time it and get it to work that way :) Try the "not detecting phone" option
    09-14-2015 11:08 PM
  5. fdruid's Avatar
    I'm trying Nokia Software Updater for Retail 4.3.2 now and it's downloading the image at least, which WPRT didn't.

    Edit: Seems to have worked, seeing that now I'm greeted into the factory configuration screen.
    Last edited by fdruid; 09-15-2015 at 12:13 AM.
    ven07 likes this.
    09-14-2015 11:36 PM
  6. ven07's Avatar
    I'm trying Nokia Software Updater for Retail 4.3.2 now and it's downloading the image at least, which WPRT didn't.

    Edit: Seems to have worked, seeing that now I'm greeted into the factory configuration screen.
    Thanks for the update :)
    fdruid likes this.
    09-15-2015 01:05 AM
  7. fdruid's Avatar
    I haven't experienced this, but if the phone is turning on long enough to show you the logo, maybe you can time it and get it to work that way :) Try the "not detecting phone" option
    There's no way to stop the reboot cycle other than putting the update software waiting for the phone to be connected and holding Vol Down + Power until it vibrates and resets again. And then is when the software catches it and can update it.

    Edit: Aaaaand, done. Got it right, I'm on Windows 10 Mobile.
    Last edited by fdruid; 09-15-2015 at 03:38 AM.
    09-15-2015 01:48 AM
  8. ven07's Avatar
    putting the update software waiting for the phone to be connected and holding Vol Down + Power until it vibrates and resets again
    Actually what I meant :p probably should've described it better... Learned this trick with android.. all about the timing
    fdruid likes this.
    09-15-2015 11:27 AM

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