09-25-2015 07:18 PM
tools
  1. jwinch2's Avatar
    jwinch2
    So, I had tried out the preview of Win 10 Mobile but I was having too many problems (updates wouldn't install, apps not working properly, etc.) so I decided to go back to 8.1. However, because the apps weren't working properly, I couldn't use the Windows Insider app (it kept closing right after you opened it, rinse, repeat). So, I checked the last back up which was right before I switched to Win 10, and decided to do a reset and then restore from backup.

    The reset has now been going for 4.5 hours, and seems to get to a spot and then start over on the progress bar. I have done resets in the past with no issue at all, but this does not seem to be working.

    So, am I screwed here or what? Thanks in advance.

    Lumia 1520.3
    09-25-2015 02:47 AM
  2. Tumultus's Avatar
    Tumultus
    Simply use the Windows Phone Recovery Tool. That should do the trick.
    09-25-2015 02:58 AM
  3. jwinch2's Avatar
    jwinch2
    Originally Posted by Tumultus
    Simply use the Windows Phone Recovery Tool. That should do the trick.

    Thanks. I'm trying that now, but it seems that it does not detect my phone, perhaps due to the fact that it is stuck in the reset process? The gears have been going on my screen for about 8 hours now.
    09-25-2015 07:50 AM
  4. jwinch2's Avatar
    jwinch2
    Tried it this morning. The phone is not detected. Because of that, I tried a soft reset on the phone twice, but it went back to the moving gears on the screen, and the software did not detect the phone.
    09-25-2015 09:16 AM
  5. Bruno Blanes's Avatar
    Bruno Blanes
    Originally Posted by jwinch2
    Tried it this morning. The phone is not detected. Because of that, I tried a soft reset on the phone twice, but it went back to the moving gears on the screen, and the software did not detect the phone.
    Keep your phone connected to the PC and select the option, "my device was not found" (something like that) in the recovery tool, then press the volume down and power button until it vibrates. Don't disconnect at anytime. It should work.
    09-25-2015 09:20 AM
  7. jwinch2's Avatar
    jwinch2
    Originally Posted by Bruno Blanes
    Keep your phone connected to the PC and select the option, "my device was not found" (something like that) in the recovery tool, then press the volume down and power button until it vibrates. Don't disconnect at anytime. It should work.

    That is exactly what I tried, twice. I left it sit for about 10 minutes after that, and it did not recognize the phone.
    09-25-2015 09:24 AM
  8. Bruno Blanes's Avatar
    Bruno Blanes
    With the recovery tool opened? And after clicking on the button?
    09-25-2015 09:28 AM
  9. jwinch2's Avatar
    jwinch2
    Yep.
    09-25-2015 10:03 AM
  10. jwinch2's Avatar
    jwinch2
    Anyone else have any ideas?
    09-25-2015 07:18 PM
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