1. Princess Addie's Avatar
    My windows phone 450 front facing is not at all working. Nor in Lumia camera nor in any other apps..
    Pls suggest me something to this problem..
    09-30-2015 10:44 PM
  2. gpobernardo's Avatar
    Have you tried restarting your phone or performing a soft reset?
    xandros9 likes this.
    09-30-2015 11:06 PM
  3. Princess Addie's Avatar
    Yea many times I hav restarted my phone...
    And what is soft reset?!
    10-02-2015 05:38 PM
  4. Teo Bartulovic's Avatar
    How about hard reset? Just to see if it is software or hardware issue...

    Soft reset is nothing, basically it just forced restat and if you want to test it press volume down and lock key simultaneously until phone restart.
    Princess Addie likes this.
    10-02-2015 05:57 PM
  5. Princess Addie's Avatar
    Just recently 1 month before only I took dis mobile phone... I'm just new to new..
    I dnt knw how to check whether it is software or hardware issue...
    10-02-2015 06:44 PM
  6. Princess Addie's Avatar
    New to this*
    And I have tried that too.
    10-02-2015 06:45 PM
  7. gpobernardo's Avatar
    One of the most common solutions is to perform a hard reset (Settings > About > Reset your phone) - that would basically bring your phone back to near-factory defaults, erasing all your custom files, settings, etc.

    The other solution is to reinstall the OS using the Lumia Software Recovery Tool, but it can become a bit technical along the way. If you're not comfortable with technical details/procedures, you may want to just bring your phone to a service center, bring your receipt with you, claim the 12-month warranty of your phone, and have it checked/repaired there.
    10-03-2015 11:34 AM
  8. Princess Addie's Avatar
    If I go to a service centre they will also follow the same procedure as you just said now...

    If I do a hard reset it means that to format the phone.. All the other file like images, apps and songs everything will go...
    10-03-2015 06:02 PM
  9. gpobernardo's Avatar
    That's right, but a service center would also be able to reinstall your OS or replace any parts that need replacement.

    Copy your images, songs, etc. to your PC, and prepare for a hard reset. If a hard reset is unacceptable, then we won't open chances of making any progress from the current state of your device.
    10-05-2015 02:28 AM
  10. Princess Addie's Avatar
    I'll try to do hard reset of my phone soon...!!!
    10-05-2015 10:16 AM
  11. gpobernardo's Avatar
    Alright, good luck then. Keep us posted on your findings/experience.
    10-08-2015 02:10 PM

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