10-18-2015 01:34 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    My phone will not complete the factory reset I have tried to do this both with the button method and through the settings. The phone turns off during the reset and gives a blue screen. I do not know what to do. It is running windows 10. I currently do not know what build.
    10-17-2015 08:19 AM
  2. Harrie-S's Avatar
    Harrie-S
    Retired Ambassador
    Is your phone fully charged/connected to the charger when you do the factory reset?
    If above does not help use the recovery tool FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA

    Good luck
    10-18-2015 01:34 PM
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