1. WPCentral Question's Avatar
    my volume down button was not turning my volume down so i switched phone off when i turned it back on their was a lightning bolt and gear symbol on so i held the power button and volume down button like advised and it got rid of the symbols and brought me back to the home page on my phone but now i can do anything it wont turn down and i cant use the back button or the home button can anyone help please x
    10-22-2015 10:59 AM
  2. ven07's Avatar
    go to settings > about > reset

    This reset the phone back to factory settings. The volume button might be a hardware issue tho. There are apps in the store that allow you to set the volume
    10-22-2015 11:36 AM

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