1. Windows Central Question's Avatar
    I don't know if it is a virus or if my kids were playing with it. I was going to give it to my daughter to use but I can't even attempt the password for a year that's crazy their has to be a way to fix that.
    11-01-2015 11:43 AM
  2. RumoredNow's Avatar
    If there is a ridiculous amount of wait time to unlock, that is sometimes a glitch. Most often though it is a security reaction to too many wrong PIN attempts.

    The solution is the same in any event. Hard Reset.

    Power off the phone > hold Volume Down and tap Power > when you see the exclamation screen (!) release Volume Down.

    Tap in order: Volume Up / Volume Down / Power / Volume Down > you should see the spinning gears. Your device is being Factory Reset. All data will be lost, but since you are passing it along that is fine. Do not use your Microsoft Account or restore your backup. Start a new Microsoft Account for your daughter so she can start fresh. If she is young enough you will want to set up a My Family Account for her.

    Laura Knotek likes this.
    11-01-2015 11:53 AM

Similar Threads

  1. Replies: 2
    Last Post: 11-02-2015, 09:23 PM
  2. Why isn't my phone completing an update?
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 11-01-2015, 11:44 AM
  3. Windows 10 had 7.94% of the PC OS market share during October 2015
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 11-01-2015, 11:20 AM
  4. Apps for storing/exporting raw sensor data
    By art11s in forum Connected Living
    Replies: 0
    Last Post: 11-01-2015, 11:09 AM
  5. Replies: 0
    Last Post: 11-01-2015, 10:42 AM