How can I insert a usb key?

[Windows Central Question]

inserting a usb key

Since I switched to windows 10, my computer bugs and has to restart (after I take of the key) every time I try to insert a storage USB key

 

[ttsoldier]

Re: inserting a usb key

Is this an upgrade?
Pc purchased with windows 10?
Clean install?
Have you tried a different key?
Does the USB key work on other computers?

 

[RumoredNow]

Re: inserting a usb key

As ttsoldier asks, we need more details...


If you need to add additional information or want to post additional questions, please join the site so you can see the reply button and continue the conversation in the same thread you originally made.

 

[paniejp]

Re: inserting a usb key

Yes it is an upgrade, and the PC is much older than W10
I tried several keys, which all work without problem on other computers (including one which is also operating W10)

 

[paniejp]

Re: inserting a usb key

Yes it is an upgrade, and the PC is much older than W10 (used W7 before upgrade)
I tried several keys, which all work without problem on other computers (including one which is also operating W10)

 

[ttsoldier]

Re: inserting a usb key

If they keys are working on other computers (even one which is Windows 10) and not working on yours then there seems to have been a driver conflict somewhere along the road.

Try the following:

If you're using a usb mouse you may lose functionality and will need to restart via pressing down the power button until the pc shuts off. So make sure you have saved everything and no other programs are open before you do this.

Search in the task bar for "Device manager"
Select it.
At the bottom you will see "Universal Serial bus Controllers"
Expand that
Right click on the items there and select Uninstall.
Restart your computer.

 

[paniejp]

Re: inserting a usb key

Thank you for your help
However, I desintalled all usb controllers, restarted the computer (they correctly reinstalled), but the the same problem occured when I pluggedin usb key !

 

[ttsoldier]

Re: inserting a usb key

Do a system reset.