1. Windows Central Question's Avatar
    I recently bought a Windows Blu phone and the music randomly stops when I am playing it. It doesnt matter if the phone is in my pocket or on my lap, it will just stop playing. No error message. I have updated my phone and tried different headphones.
    11-30-2015 08:54 AM
  2. amitnahar's Avatar
    Try Soft Reset by pressing Volume down and Power button simultaneously for 10 seconds.
    11-30-2015 09:14 AM
  3. J Mart's Avatar
    This happens on my Lumia 1020 with Windows 10 when then phone screen turns off. If I keep the screen active and the phone doesnt sleep it does not shut off the audio. It is frustrating and hopefully will be fixed with a new build.
    I tried hard resetting and soft resetting the phone, neither helped.
    11-30-2015 12:47 PM

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