1. ZKnowN's Avatar
    Hi,
    I wanted to know if this is a bug or something else.
    The "try" button has just disappeared from WP8.1 store, this is the only app I'm seeing this and I have set my region to US.

    Thanks.
    11-30-2015 08:31 AM
  2. dKp1977's Avatar
    Could it possibly be that you already tried the app and your trial time has expired?
    11-30-2015 08:47 AM
  3. prasanna moholkar's Avatar
    I also got this problem on my new Lumia 640.
    But my old Nokia Lumia 520 has no such problem
    11-30-2015 09:04 AM
  4. ZKnowN's Avatar
    Could it possibly be that you already tried the app and your trial time has expired?
    As far as I remember Nextgen Reader has unlimited trial.
    11-30-2015 09:14 AM
  5. ZKnowN's Avatar
    I also got this problem on my new Lumia 640.
    But my old Nokia Lumia 520 has no such problem
    Are you using same account on both Lumias?
    11-30-2015 09:15 AM
  6. dKp1977's Avatar
    As far as I remember Nextgen Reader has unlimited trial.
    Possibly, I don't know. I've purchased it ages ago, since I consider it the best RSS app available. And the price is very reasonable, especially when considering that you get the app for your phone and for your desktop pc/tablet/laptop.
    11-30-2015 09:16 AM
  7. prasanna moholkar's Avatar
    Are you using same account on both Lumias?
    Yes
    11-30-2015 09:49 AM
  8. ZKnowN's Avatar
    Possibly, I don't know. I've purchased it ages ago, since I consider it the best RSS app available. And the price is very reasonable, especially when considering that you get the app for your phone and for your desktop pc/tablet/laptop.
    Indeed! it's the best app in it's category but I unfortunately cannot buy it either due to the recent changes made to the Windows Phone store. The only option I was left with was to use the trial and that to now blocked.
    11-30-2015 09:50 AM
  9. dKp1977's Avatar
    Indeed! it's the best app in it's category but I unfortunately cannot buy it either due to the recent changes made to the Windows Phone store. The only option I was left with was to use the trial and that to now blocked.
    Please clarify.. Which specific changes to the store are there, that keep you from being able to make a purchase?
    11-30-2015 09:51 AM
  10. ZKnowN's Avatar
    Yes
    So, this means that the issues resides within the device itself?!
    11-30-2015 09:59 AM
  11. ZKnowN's Avatar
    Please clarify.. Which specific changes to the store are there, that keep you from being able to make a purchase?
    The main change that is the transition from the old to the the new store wrecked it all for me. I lost few of my apps which I had purchased earlier 'error code 80004005' and now this issue.
    11-30-2015 10:02 AM
  12. dKp1977's Avatar
    The main change that is the transition from the old to the the new store wrecked it all for me. I lost few of my apps which I had purchased earlier 'error code 80004005' and now this issue.
    Perform a hard reset, that should fix it.
    11-30-2015 12:44 PM
  13. ZKnowN's Avatar
    Perform a hard reset, that should fix it.
    Already done numerous hard resets but no luck.
    12-01-2015 02:38 AM
  14. dKp1977's Avatar
    Already done numerous hard resets but no luck.
    Did you possibly restore from a backup afterwards?
    12-01-2015 03:09 AM
  15. ZKnowN's Avatar
    Did you possibly restore from a backup afterwards?
    No.
    12-01-2015 03:33 AM
  16. dKp1977's Avatar
    No.
    k. In this case I think the only thing you can do is contact phone support and ask them for help. They should easily be able to restore your purchase history.
    12-01-2015 03:38 AM
  17. ZKnowN's Avatar
    k. In this case I think the only thing you can do is contact phone support and ask them for help. They should easily be able to restore your purchase history.
    You mean accounts+billing support. Right?
    12-01-2015 03:43 AM
  18. dKp1977's Avatar
    You mean accounts+billing support. Right?
    Exactly. But I'd either try and contact them via chat or phone. Not email.
    12-01-2015 03:44 AM
  19. ZKnowN's Avatar
    Exactly. But I'd either try and contact them via chat or phone. Not email.
    Tried that too, doing it again right now. Hoping this time it gets solved.
    12-01-2015 03:49 AM
  20. ZKnowN's Avatar
    Update:
    So after 2 hours of chat with Microsoft's so called experts I ended up with no progress.
    All they did was redirect me here and there. :-/
    12-01-2015 07:27 AM

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