1. ford02explorer's Avatar
    I purchased a new 950XL on 11/28/15 (Saturday), at the Microsoft Store. I then had to go to an AT&T store for a sim card and add a line to my plan for the 950XL. I then tried to secure the code to redeem the free Dock. The package app. put me in to a loop and then said my phone needs to be 8.1 or higher for a code.

    I finally got out of the loop and called the Microsoft help desk. I explained what happened and he said keep checking your emails for a code. I said okay. However, I said what do I do if nothing show's up after a few days? He said you're out of luck. Well it's been several days and I've never received a code. I'm hoping there's way to still redeem a dock since my purchases identifies me of purchase. Also, has this been happening to others?
    12-03-2015 02:41 PM
  2. Mark Kaplan's Avatar
    Did you do the store app upgrades first? There is an update to the Lumia Offers app. It worked for me after I did the update.
    12-03-2015 02:58 PM
  3. ford02explorer's Avatar
    No, I made the sale and was told to go to att for set up.
    12-03-2015 03:02 PM
  4. ford02explorer's Avatar
    Also, the help desk person said to uninstall it and then reinstall it. However that just made the app disappear, and I've not been able to reinstall it as told.
    12-03-2015 03:05 PM
  5. ford02explorer's Avatar
    Hey...ended up doing a phone reset and it returned it to manufacture setting. The package 📦 reset and updated to receive my free dock code. So it worked out. Thanks for the help!
    libra89 likes this.
    12-05-2015 03:43 PM

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