1. Windows Central Question's Avatar
    I'm using a Lumia 630 Dual Sim with the newest Windows 10 Mobile compilation (586.29). The problem is that I cannot update some of the Lumia apps, namely Help + tips, motion data, touch and rate your device. The error that shows up is similar to the one displayed when trying to install Messenger on a SD card - but the temporary change of the installation destination does not work. I've tried doing a factory reset more than once, and still nothing. Did anyone encounter a similar problem?
    12-09-2015 07:10 PM
  2. mixaogion's Avatar
    My wife's 640 had the same problem, too. Temporary change installation location did not help. I ended up having to move those failed to update apps from SD card to internal memory, after that, they updated just fine.
    Hope this helps.
  3. ven07's Avatar
    TRy updating them one at a time and don't allow the phone to "sleep" (lockscreen)
    12-09-2015 11:53 PM
  4. Uff182's Avatar
    I was looking exactly for a discussion like this: I have the very same problem on my 640 XL LTE. I tried to update them one at a time, no lockscreen: they always fail.
    ven07 likes this.
    12-10-2015 12:21 AM
  5. EzraWard's Avatar
    I'm still seeing the problem with Touch and Lumia Motion Data on a Lumia 640. You are definitely not alone in being baffled by this.
    12-10-2015 09:48 AM
  6. mixaogion's Avatar
    My wife's 640 had the same problem, too. Temporary change installation location did not help. I ended up having to move those failed to update apps from SD card to internal memory, after that, they updated just fine.
    Hope this helps.
    Uff182, ven07, RumoredNow and 1 others like this.
    12-10-2015 10:05 AM
  7. Uff182's Avatar
    My wife's 640 had the same problem, too. Temporary change installation location did not help. I ended up having to move those failed to update apps from SD card to internal memory, after that, they updated just fine.
    Hope this helps.
    I've just read this suggestion in the comments of a recent article and it worked. Thanks for the help!
    ven07 likes this.
    12-10-2015 02:57 PM
  8. EzraWard's Avatar
    This solution also worked for me! I had no idea that those apps could even be installed to an SD card. Must be an issue with older builds of W10M that just happened to carry over since I upgraded the phone instead of doing a clean install.
    ven07 likes this.
    12-11-2015 03:04 PM
  9. Technosquid's Avatar
    Thanks for the SD card tip. Fixed the problem for me. I can't believe I didn't try that!
    01-27-2016 05:40 AM

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