1. Windows Central Question's Avatar
    My phone stopped forgiving falls and the screen slowly went out a few days ago. But it does "act like" it can take photos, the arrow, windows, and magnifying glass icons light up and I can unlock it. My PC doesn't detect the phone, I've downloaded nokia and mircrosoft recovery tools, still no luck. Am I out of luck?
    12-13-2015 10:05 PM
  2. gpobernardo's Avatar
    Press and hold the volume up button while plugging your phone to your PC - this should force the phone to make it detectable.

    However, if you set a PIN, you still won't be able to access your device. In that case, you would need to have your screen replaced without having the service center format your phone.

    If you didn't set a PIN, then you should be able access your files with no problems with the mentioned procedure above.

    You may create a Windows Central account to Reply in this thread.
    12-13-2015 11:05 PM

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