1. WPCentral Question's Avatar
    my dad passed away and i want to access some documents in his phone which has a password.i don't want to reset the phone because i don't know his microsoft account
    12-18-2015 02:35 AM
  2. Pete's Avatar
    Sorry to hear of your loss.

    To gain access to the account, you'll need to work through with support for Outlook.com.

    Read here

    http://answers.microsoft.com/en-us/o...f-f7f13fd17aea

    Although this information is quite old. It's probably best to go through Microsoft Support

    https://support.microsoft.com/en-gb/contactus

    And use the Accounts & Billing option. When you get to chat with a support person (usually a chat window), they'll be able to guide you to the current process.

    I hope you get things sorted out smoothly.
    RumoredNow likes this.
    12-18-2015 02:44 AM

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