1. WPCentral Question's Avatar
    my dad passed away and i want to access some documents in his phone which has a password.i don't want to reset the phone because i don't know his microsoft account
    12-18-2015 03:35 AM
  2. Pete's Avatar
    Sorry to hear of your loss.

    To gain access to the account, you'll need to work through with support for Outlook.com.

    Read here


    Although this information is quite old. It's probably best to go through Microsoft Support


    And use the Accounts & Billing option. When you get to chat with a support person (usually a chat window), they'll be able to guide you to the current process.

    I hope you get things sorted out smoothly.
    RumoredNow likes this.
    12-18-2015 03:44 AM

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