1. anubhavsrivas's Avatar
    Whenever, I try to install windows device recovery tool, it always prompt me error "The hash value is not correct" . Please help. How to resolve it. I am running on Windows 7.
    12-20-2015 04:37 PM
  2. TechFreak1's Avatar
    It looks like it did not download properly, how are you downloading the recovery tool and from which source?

    If you are downloading via WiFi try via Ethernet and from the link below.

    FAQ - How can I recover/reset/restore my phone software? - Microsoft - UK
    12-20-2015 04:48 PM

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