1. WPCentral Question's Avatar
    the phone display sad face on the screen
    12-21-2015 10:10 PM
  2. gpobernardo's Avatar
    You may need to try to perform a hard reset on your phone - which will erase all your data from your device. The following excerpt came from the Microsoft Forums:

    Turn off the phone, Once the phone is off, Hold the Volume down key then plug the charger (charger should be connected to the power source ",) Once you see the excalmation ( ! ), remove your finger from the button.

    Then press the following keys in, Volume Up, Volume Down, Power Key and Volume down. The phone will turn on automatically, this may take several minutes and it will show two gears that are spinning just wait for it to finish.
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    12-22-2015 08:55 AM

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