1. Windows Central Question's Avatar
    There is a black box in the upper left with a slide and a cross and it will not go away of move. I have restarted but it changed nothing.
    12-29-2015 01:29 AM
  2. RumoredNow's Avatar
    Sounds like one of your volume buttons is stuck...

    Might be helpful to know which phone model we are discussing. Removable back vs Non-Removable makes a differences in how you might address that in the field.

    If you need to add additional information or want to post additional questions, please join the site so you can see the reply button and continue the conversation in the same thread you originally made. Please see this link for instructions on how to join Windows Central.
    12-29-2015 12:47 PM

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